Privacy Policy

Refyne Window Cleaning (“Refyne,” “we,” “our,” or “us”) is committed to respecting your privacy and protecting the personal information you share with us. This Privacy Policy explains how we collect, use, share, and safeguard information obtained through our website, https://www.refynewindowcleaning.com (the “Site”).

By using our Site, submitting a service request, or interacting with us online, you agree to the practices described in this Policy. If you do not agree, please refrain from using the Site.

Refyne Window Cleaning is a professional exterior cleaning company offering residential and commercial services in Washington, including window washing, pressure washing, roof cleaning, and more. Our website is designed to help customers learn about our services, request estimates, contact our team, and explore helpful information about exterior property maintenance.

This Privacy Policy only applies to data collected through our Site. It does not apply to offline data or information collected through third-party channels unless explicitly stated.

We collect both personal information (data that identifies or could be used to identify you) and non-personal information (anonymous or aggregated data that cannot identify you directly).

You may voluntarily provide the following personal information when interacting with our Site:

Full Name

Email Address

Phone Number

Property Address (optional when submitting service requests)

Messages or service details you enter in our online forms

Information from customer surveys, promotions, or reviews (if applicable)

We may automatically collect the following technical information when you visit our Site:

IP address

Browser type and version

Device type (mobile, desktop, tablet)

Operating system

Referring URL or traffic source (e.g., Google search, Facebook ad)

Pages visited, time spent on each page, and navigation paths

Date and time of visits

This information helps us improve the functionality, content, and security of our Site.

We use the information we collect for the following purposes:

To respond to your inquiries and service requests

To schedule, confirm, and follow up on appointments

To provide accurate quotes and communicate service updates

To improve our website functionality, design, and performance

To personalize your experience and streamline communication

To comply with applicable legal obligations or resolve disputes

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We limit sharing of your personal data to only what is necessary to provide our services or operate our business effectively.

We may share your information with:

Service providers who support our website operations, appointment software, CRM, or email communication systems

Marketing platforms (like Google or Meta) for anonymized performance analysis (not for direct advertising unless you have opted in)

Payment processors, if you submit payment through third-party portals (we do not store your payment details)

Legal authorities, only if required by law, subpoena, or to protect our legal rights

All service providers we work with are contractually obligated to maintain the confidentiality and security of your data.

Cookies are small text files stored on your device that help websites function properly, remember preferences, and improve user experience.

We use cookies and third-party tools such as Google Analytics to:

Understand user behavior and site usage patterns

Track marketing performance and referral sources

Improve page load times and device compatibility

Analyze traffic to identify areas for improvement

You can manage or disable cookies via your browser settings. However, disabling cookies may affect the functionality of some parts of our Site.

We take reasonable steps to protect your data from unauthorized access, alteration, or disclosure. These safeguards include:

HTTPS encryption on our website

Secure servers and limited access to personal data

Password-protected systems for internal use

Use of reputable third-party platforms with strong privacy policies

While we do our best to safeguard your information, no method of electronic transmission or storage is 100% secure. We encourage you to protect your own data when using public or shared devices.

As a user, you have the right to:

Access the personal information we hold about you

Request correction of inaccurate or incomplete data

Request deletion of your personal information (unless required for legal or contractual purposes)

Withdraw consent for marketing communications

Ask questions about how your data is being used

To exercise any of these rights, please contact us at info@refynewindowcleaning.com.

Our Site may include links to external websites (such as booking portals, product suppliers, or industry resources). These sites operate independently and are governed by their own privacy policies. We are not responsible for their content, policies, or data handling practices.

We encourage you to review their policies before submitting personal information on external sites.

Our services and website are not intended for children under the age of 13. We do not knowingly collect or store personal information from anyone under 13 years of age. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we will delete it.

We may occasionally revise this Privacy Policy to reflect changes in our practices or legal requirements. When updates occur, we will:

Post the updated policy on this page

Request correction of inaccurate or incomplete data

Update the “Effective Date” at the top of the page

Provide notice of significant changes where appropriate

We recommend checking this page periodically to stay informed.

If you have questions, concerns, or feedback regarding this Privacy Policy or how your personal data is handled, please contact us: